Consumer protection

When purchasing goods and services in the European Union, consumers need an adequate protection of their rights as well as transparent information and protection of their personal data.

Over the past 30 years, the EU has created a wide range of consumer protection rules which need to be adapted to the new challenges of the digital age. Consumers and businesses need a realistic legal framework, notably taking into account the challenges and burdens faced by SMEs. Pure players and other platforms should not be enabled to escape their responsibilities towards the consumers in the matter. We have been involved and will continue to monitor in the follow-up to the REFIT exercise of the consumer acquis.



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